City Updates

May 14, 2019 | Ticks and Lyme Disease

As spring is finally arriving, Ottawa Public Health (OPH) is resuming its Lyme disease program for 2019. While there are tremendous health benefits to getting out and enjoying activities in the City’s many outdoor areas, it is important that residents be aware of the risks of Lyme disease, particularly if they are in areas suitable for ticks, e.g., wooded areas or areas with tall grasses. Key messages for the prevention of Lyme disease continue to be:

  • Applying an approved insect repellent containing DEET or icaridin
  • Wearing long pants and tucking them into your socks
  • Doing a tick check on yourself, your children and pets
  • Checking your pet daily for ticks, especially if it spends time in wooded or overgrown areas
  • Removing ticks as soon as possible. If you find a tick on your body, using fine-pointed tweezers, grasp the tick's head as close to the skin as possible and pull slowly until the tick is removed. Do not twist or rotate the tick. Do not use a match, lotion or anything else on the tick.
  • Seeing your doctor if a tick has been attached for 24 or more hours or if it appears partially or fully engorged or if you are not sure. Also see your doctor if you develop a fever and other symptoms of Lyme disease (see OPH’s website at the link below) within 32 days of having had a tick attached.

Learn more

May 14, 2019 | Wild Parsnips and Our City

The City's Wild Parsnip Program will start on May 21, 2019, weather permitting. The goal is reduce the growth of wild parsnip in areas that are highly infested while ensuring that environmentally sensitive areas and public safety are not adversely impacted. Signs have been placed every 100m along roadside spraying locations. 

If you see a wild parsnip, please report it to 3-1-1.

For more information, please visit the City of Ottawa website

April 30, 2019 | Update: Flooding

Based on information provided by the Ottawa River Regulation Planning Board and the weather forecast from Environment Canada, the Ottawa River and tributaries are expected to continue rising over the next several days.

The City of Ottawa declared a state of emergency on Thursday, April 25 in response to flooding along the Ottawa River. Following the declaration, the City formally requested assistance from the Province of Ontario with management of the emergency operation. All City departments and services are fully engaged in the emergency response. Support from the Canadian Armed Forces arrived in Ottawa on Friday, April 26 and members of the military are assisting with the emergency response.

The City is coordinating an evacuation plan for residents who live where floodwater is posing an imminent threat to safety, life and property. Affected residents will be informed through a visit by City staff, who will provide specific advice to either evacuate or prepare for the possibility of evacuation.

The City encourages property owners who may be affected by flooding along the Ottawa River to register online for help. Those who do not have access to the internet can call 2-1-1 or the toll-free number at 1-877-761-9076 to register. Each residential property will initially be assessed by a Rapid Damage Assessor and response will be prioritized based on need and risk.

Residents who would like to volunteer can find more information on Updates are provided on Facebook, Twitter and to keep residents informed about the changing situation.

Traffic congestion around the flood emergency sites is an impediment to City crews and emergency vehicles. Residents are asked to stay clear of the flooded areas unless they are volunteering or live in the area. 

Up-to-date information on road closures caused by flooding is available on our Interactive Traffic Map. Click the “Incident” box on the left-hand side to see the closures.

Residents should visit for more information about how to prepare for floods.

April 25, 2019 | Mayor Watson Declares a State of Emergency for Ottawa due to Flooding

The City of Ottawa has declared a state of emergency in response to flooding along the Ottawa River. The emergency was declared due to several cumulative developments including the extensive snowmelt from the northern regions of the Ottawa River, a weather statement from Environment Canada that we could receive an additional 35 millimeters of rain by Saturday, and the Ottawa River Regulation Planning Board’s forecast that we could reach 11 centimeters above the 2017 peak flood levels over the weekend. 

For more information on what you can do, please visit the City of Ottawa website.

April 18, 2019 | Potential Flooding and Spring Operations

The City of Ottawa is prepared for potential localized flooding in anticipation of the heavy rain in this weekend’s forecast. The City’s Emergency Operations Centre is in Situational Awareness and staff continue to monitor conditions in communities that have experienced flooding in the past.

The City has sand and 280,000 sand bags ready for residents who need them. There are sandbag filling stations at multiple locations throughout the city. 

If you are leaving town this weekend and have property that could be affected by flooding, please have someone check on your property. If you see significant flooding, please call 3-1-1.

Consult the 100-year flood plain map to see if you live or have property in an area prone to flooding.

For information on water levels, see the following websites: Rideau Valley Conservation Authority (link is external), and the South Nation Conservation Authority (link is external).

Basement flooding

Staff will respond to calls of water pooling on streets and basement flooding. Pooling on streets is normal during and after heavy rain.

Learn how you can protect yourself and your property from flooding on our flood information page.

For weather updates, please visit Environment Canada’s weather forecast.

For more information on City programs and services, visit or call 3-1-1 (TTY: 613-580-2401). You can also connect with the City through Facebook, Twitter and Instagram.

Spring Operations - Street Sweeping


Concentrated street sweeping began over the weekend and is expected to continue until April 24. Operations take place from 7 am to 7 pm in designated areas. During this time, residents may see signs posted indicating that no parking is allowed in certain areas.  We ask that residents respect the signs, or they may be ticketed or towed.  Street sweeping is important for keeping roads clear and safe, and to remove debris from the roadway.  This year, we experienced more ice than normal and the result is a significant amount of grit on the roadways which city vehicles will remove.  When cars are left on the roadway during sweeping operations, crews are not able to be as effective with our cleaning.

Street sweeping operations are also taking place outside the core concentrated sweeping area. These operations are expected to continue through the month of May and include both City operators and contractors. Those sweeping outside of the core concentrated area do not have the same parking restrictions, and sweeping may occur outside of the 7 am – 7 pm timeframe.  

April 12, 2019 | Register Today: GLAD Cleaning the Capital

The annual GLAD Cleaning the Capital spring campaign is now open! 

Participants can register their cleanup projects by calling 3-1-1 or by using the online registration form available at The interactive map on our website shows which locations have been chosen and allows residents to register their own project.

Key Campaign Dates:

March 15: Early-bird registration begins 

April 15 to May 15: GLAD Cleaning the Capital spring campaign

April 26 to 28: Capital Cleanup Weekend

May 15: Registration ends

May 31: Deadline to complete cleanup project and submit the online cleanup report for a chance to win prizes


Campaign Success

In 2018 the campaign celebrated the 25th anniversary. The GLAD Cleaning the Capital campaign leverages corporate sponsorship and resident engagement to keep our city clean and green. Since the program’s inception, over one million volunteers have participated in over 21,000 cleanup projects throughout the city. As a result, approximately 1,000,000 kilograms of waste has been removed from our public spaces. 

April 9, 2019 | Protect Pets from Spring Dangers

Spring is here! Like us, animals get spring fever and they want to spend more time outside after a long winter. Along with the health benefits of fresh air, sunshine and cool breezes, there are dangers for your pet. With rain and warm temperatures forecasted and the record amount of snowfall on the ground, the Ottawa Humane Society (OHS) reminds Ottawa residents of the dangers to pets near streams, rivers, ponds and lakes around this time of year and urges people to keep their dogs on a leash when near these bodies of water.

  • Pets can easily fall through ice or be on a piece of ice that breaks away from a shoreline.
  • Slippery and unstable streambanks and cold water temperatures can lead to hazardous and dangerous conditions for pets and their owners when close to any body of water.

April 4, 2019 | May is Bike to Work Month

Envirocentre, with the support of the City of Ottawa, along with other great community organizations and businesses, are working toward getting more people to try commuting by bike. 

This year, Envirocentre will be giving away over $10,000 worth of daily prizes.  

Want to get involved? Sign up today

April 3, 2019 | 2019 Hazardous Waste Drop-Off Schedule

Do you have hazardous waste but don't know where to dispose of it? If you have items which are considered hazardous waste, you can visit one of the City's mobile depots. Please visit the City of Ottawa website to find the full schedule of dates and locations.  What is household hazardous waste? If it’s corrosive, flammable or poisonous it’s hazardous waste. These types of products contaminate water and landfills and should never be poured down the drain or put out with your regular garbage.

To help you dispose of these products safely, the City of Ottawa operates several one-day Household Hazardous Waste depots for City of Ottawa residents only.  Liquid or hazardous waste from industrial, commercial and institutional sources is not accepted. The one-day Household Hazardous Waste Depots are for residential household waste only. Drop off the following at household hazardous waste depots include: *maximum 100 litres by volume 

  • Aerosol container
  • Propane cylinders
  • Disinfectants
  • Fluorescent bulbs/tubes
  • Fire extinguishers
  • Fertilizers and pesticides
  • Mercury switches/thermometers
  • Needles and syringes
  • Pharmaceuticals
  • Paints and coatings
  • Oven and window cleaners
  • Pool chemicals
  • Gasoline

Learn more

March 29, 2019 | Volunteers Wanted - Safer Roads Ottawa

The City's Pathway Patrol program, Safer Roads Ottawa, is looking for volunteers who love our City and want to become ambassadors of our pathways by joining the growing Pathway Patrol Team. Whether you walk, run, roll or cycle, they would love to have you involved. 

Do you ENJOY? 

  • Meeting new people who love being active outdoors as much as you do 
  • Working as part of a team and learning new skills
  • Exploring new parts of this great city 
  • Interacting with residents to help improve their experience of using the pathways (i.e. providing helpful tips, directions, first aid and basic bicycle repairs) 
  • Being a positive role model for pathway etiquette and safety

If you answered YES, then consider becoming part of our Pathway Patrol Team! 

Requirements include a recent Police Records Check, First Aid Training (provided) and a commitment of 6 hours per month. 

Contact or 613-580-2424, extension 28064 to find out more about this great program!

Apply today


Audit Committee - April 8, 2019

On Monday, at Audit Committee I introduced a motion to table a report by the Auditor General concerning a transfer of tax dollars through a fraudulent phishing scam.

Although Ottawa’s taxpayers were scammed out of nearly $100,000 USD in July 2018, we have learned the situation could have been much worse.  Prior to the incident Senior City staff had the authority to transfer far greater sums of money (millions) without a rigorous set of checks and balances.  We can be thankful the scam was detected and immediately investigated by the Office of the Auditor General.  All of this happened ten months ago, yet City Officials, Council and the Public were only informed on April. 8th, 2019.

Read more

Council Meeting - April 24, 2019

On Wednesday at Council, I introduced a notice of motion to have a portion of the extra federal gas tax money to the city used to fill our infrastructure funding gap. Ottawa is receiving an additional 57 million from the Feds, and I believe City Councillors should have a say in where that money goes. I requested that 14 million of it be dedicated to fixing our crumbling roads and sidewalks. I called for the remaining 42 million to to be reserved for infrastructure renewal projects that will be identified in the 2020 budget. 

Provincial Cuts and City Spending

OC Transpo, Ottawa Public Library, Ottawa Public Health, Tourism Ottawa, and now our Paramedic Service. Each of these organizations has suddenly found out that provincial funding they counted on won’t materialize as the Provincial Government carries on with its deficit reduction plan. 


City Information



Please call 3-1-1 or report online if the pothole issue is related to the following:

  • Construction activity (square or rectangular cut in the road)
  • An immediate hazard to people or property
  • Personal accessibility
  • A traffic-related issue (such as traffic signals or traffic signs)

For all urgent requests call 3-1-1.  If this service is not available to you please call my contact my office.  All other Service Requests will be triaged and addressed as operations allow.

Catch Basins


It is normal for water to pool around a catch basin in wet weather. Roads are designed to drain based on the sewer capacity.  Please call 3-1-1 or report online if the catch basin issue is related to:

  • Blocked (causing flooding on the road)
  • Sunken or raised
  • Broken
  • Missing cover

For all urgent requests call 3-1-1.  If this service is not available to you please contact my office. All other Service Requests will be triaged and addressed as operations allow. 

You may locate your catch basin using this Catch Basin Map.

Filing a Claim


If you believe that the City has been negligent in its maintenance of City facilities, roads, trees and sewers, which has caused bodily injury or damage to your property, you can file a claim against the City of Ottawa.

Typical claims include requests for compensation for injuries from slipping on the sidewalk, foundation damage from city trees, damage to cars due to potholes and accidents with city vehicles. 

For more information regarding the claims process, please visit the Claims page on the City of Ottawa website.

New Water Bill Structure


Touted as easier to read and understand. Billing amount on the front, details on usage and how it's calculated on the reverse side. Residents are asked to choose a language, English or French. Residents will now have their own Ottawa water account registration number that will follow you wherever you move. Find out more here.

City Services and Contacts

Emergency: 911

Ottawa, City Operations: 311 

Information line provides information about accessing emergency services, and provides municipal government resource information.

Social Services: 211

Poison Information Centre: 613-737-1100

Ottawa Fire Services: 613-580-2860

Ontario Provincial Police: 888-310-1122


Ottawa Police: 613-236-1222


Ottawa Public Library: 613-580-2940


OC Transpo Information: 613-741-4390

Hydro Ottawa: 613- 738-6400


Garbage and recycling

Recreation programs

By-laws, licenses and permits

Calendar of Ottawa City Council meetings

Watch or listen to City Council meetings

City Councillors

City Elections Information

City News