City Information

Potholes

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  Please call 3-1-1 or report online if the pothole issue is related to the following:
 

· Construction activity (square or rectangular cut in the road)

· An immediate hazard to people or property

· Personal accessibility

· A traffic-related issue (such as traffic signals or traffic signs)

  

For all urgent requests call 3-1-1. If this service is not available to you please contact my office. All other Service Requests will be triaged and addressed as operations allow.

Catch Basins

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 It is normal for water to pool around a catch basin in wet weather. Roads are designed to drain based on the sewer capacity. Please call 3-1-1 or report online if the catch basin issue is related to:
 

· Blocked (causing flooding on the road)

· Sunken or raised

· Broken

· Missing cover

 

For all urgent requests call 3-1-1. If this service is not available to you please contact my office. All other Service Requests will be triaged and addressed as operations allow.
 

You may locate your catch basin using this Catch Basin Map.

Filing a Claim

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  If you believe that the City has been negligent in its maintenance of City facilities, roads, trees and sewers, which has caused bodily injury or damage to your property, you can file a claim against the City of Ottawa.

  

Typical claims include requests for compensation for injuries from slipping on the sidewalk, foundation damage from city trees, damage to cars due to potholes and accidents with city vehicles.  
 

For more information regarding the claims process, please visit the Claims page on the City of Ottawa website.

New Water Bill Structure

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  Touted as easier to read and understand. Billing amount on the front, details on usage and how it's calculated on the reverse side. Residents are asked to choose a language, English or French. Residents will now have their own Ottawa water account registration number that will follow you wherever you move. 

Learn more

City Resources

Emergency: 911


Ottawa Call Centre: 311

 

Social Services: 211 


Ottawa Police (Non Emergency): 613-236-1222

https://www.ottawapolice.ca/en/


Ottawa Fire Services: 613-580-2860


Ottawa Public Library: 613-580-2940

https://biblioottawalibrary.ca/


OC Transpo Information: 613-741-4390

http://www.octranspo.com/


Ontario Provincial Police: 1-888-310-1122

https://www.opp.ca/


Poison Information Centre: 613-737-1100

http://www.ontariopoisoncentre.ca/


Hydro Ottawa: 613- 738-6400

https://hydroottawa.com/